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Conflict
Resolution: Dealing with Difficult People
Edward Deming, the father of quality management, has said
that people can face almost any problem except the problem of people. They can
work long hours, face declining business, even the loss of a job, but they can’t
deal with the difficult people in their lives.
This workshop will help you identify some of the ways
you may be contributing to these problems and give you some strategies you can
adopt, at work and in your personal life.
How You Will
Benefit:
- Recognize how your own attitudes and actions
impact on others
- Find new and effective techniques for managing
negative emotions
- Develop coping strategies for dealing with
difficult people and difficult situations
- Identify those times when you have the right to
walk away from a difficult situation
What You Will Cover:
- Interactions with others
- Reciprocal relationships
- The five-step process
- Managing your anger
- Managing other people’s anger
- De-stress options
Included With Your Course:
- A Full Days Instruction by Expert Instructors
- A One-on-One Professional Business Training
Leather Compendium (Value $50)
- A Fully Catered Lunch, Morning and Afternoon Tea
- An Instructional Manual
- The Instructors Highly Sort After Reading List for
more information
- A One-on-One Professional Business Training
Certificate
- A 20% Discount Voucher off your next Business
Training Course
Course Details:
Date:
16 April 2008
Length: 1-Day Course
Cost: $199 inc GST
Location: Townsville
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