How To Register For A Course.

We have two easy ways to register for any of our courses. The first way is to complete a registration form and return it with payment.  You can download the Registration form by clicking on the link below. Alternately, you can register using our online registration website. Click on the link below to goto that site.
 

Registration Form

Simply download & Complete the Registration Form and Return it with payment.

Online Registration.

Simply click on the link above and follow our online registration process.
Where to Return Your Registration Forms:

Please return all registration forms to:

     Fax: +61 7 4728 5905

or

    Postal Address:

             Course Registration
             One-on-One Learning Centre
             P.O. Box 2297
             Townsville Q 4810

 

 Conflict Resolution: Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

How You Will Benefit:

  1. Recognize how your own attitudes and actions impact on others
  2. Find new and effective techniques for managing negative emotions
  3. Develop coping strategies for dealing with difficult people and difficult situations
  4. Identify those times when you have the right to walk away from a difficult situation

What You Will Cover:

  1. Interactions with others
  2. Reciprocal relationships
  3. The five-step process
  4. Managing your anger
  5. Managing other people’s anger
  6. De-stress options

Included With Your Course:

  1. A Full Days Instruction by Expert Instructors
  2. A One-on-One Professional Business Training Leather Compendium (Value $50)
  3. A Fully Catered Lunch, Morning and Afternoon Tea
  4. An Instructional Manual
  5. The Instructors Highly Sort After Reading List for more information
  6. A One-on-One Professional Business Training Certificate
  7. A 20% Discount Voucher off your next Business Training Course

Course Details:

   Date:      16 April 2008

   Length:    1-Day Course

   Cost:       $199 inc GST

   Location: Townsville

 
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