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Home >> Townsville Business Training >> Conflict Resolution: Getting Along in the Workplace

Conflict Resolution:
Getting Along in the Workplace

Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict. It is important to be able to identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach conclusion.

What You Will Cover:

  1. Interpersonal Communication
  2. Gender differences at work
  3. Guidelines for handling communication breakdowns
  4. Listening & questioning skills
  5. Giving and receiving feedback
  6. Activators, behaviors and consequences
  7. The signs and kinds of conflict
  8. Your conflict management style
  9. The 4 C’s of conflict management
  10. How to effectively handle a conflict situation

How You Will Benefit:

  1. Improve your ability to strengthen your image
  2. Become more confident that you understand another person’s message correctly
  3. Identify effective verbal and non-verbal communication
  4. Increase positive information flow to enhance productivity and performance
  5. Strengthen staff trust and morale
  6. Understand the 4 different kinds of conflict
    (intrapersonal, interpersonal, intragroup, and intergroup)
  7. Know that conflict isn’t always negative
  8. Be able to deal constructively with conflict situations

Included With Your Course:

  1. A Full Days Instruction by Expert Instructors
  2. A One-on-One Professional Business Training Leather Compendium (Value $50)
  3. A Fully Catered Lunch, Morning and Afternoon Tea
  4. An Instructional Manual
  5. The Instructors Highly Sort After Reading List for more information
  6. A One-on-One Professional Business Training Certificate
  7. A 20% Discount Voucher off your next Business Training Course

Course Details:

 Course Dates:

Date Course Amount Book Now
29/9/2010Getting Along in the Workplace$295.00


Course Length: 1-Days

 Course Time: 08:45 am to 05:00 pm

Course Location: One-on-One Learning Centre Head Office
                        
                         Level 1

                         Unit 6, 286 Ross River Road

                          Aitkenvale Q 4814

                          Just Above the Tru-Value Hardware Store
     
Course Cost: $295.00
          
Downloadable Brochure: Click Here

 
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