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Home >> Townsville Business Training >> Conflict Resolution: Dealing with Difficult People

Conflict Resolution: Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?

The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

What You Will Cover:

  1. What is Peer Review?

  2. Initiating the Process

  3. Setting up the Peer Review Panel

  4. Questioning Techniques 

  5. Overview of the Peer Review process: pre-meeting, hearing, and decision meeting

  6. Walkthrough of a sample panel, with case files

  7. Why does the process fail?

  8. How can we ensure the process succeeds?

How You Will Benefit:

  1. What the Peer Review process is

  2. How employees file grievances and how management should respond

  3. How a facilitator and a panel is chosen

  4. What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

  5. What responsibilities and powers a panel should have

  6. Questioning techniques

  7. Why peer review panels fail and how to avoid those pitfalls

Included With Your Course:

  1. A Full Days Instruction by Expert Instructors
  2. A One-on-One Professional Business Training Leather Compendium (Value $50)
  3. A Fully Catered Lunch, Morning and Afternoon Tea
  4. An Instructional Manual
  5. The Instructors Highly Sort After Reading List for more information
  6. A One-on-One Professional Business Training Certificate
  7. A 20% Discount Voucher off your next Business Training Course

Course Details:

 Course Dates:

To Be Advised
Check Next Months Courses by choosing our Course Schedule
Date Course Amount Book Now


Course Time: 08:45 am to 05:00 pm

Course Location: One-on-One Learning Centre Head Office
                        
                         Level 1

                         Unit 6, 286 Ross River Road

                          Aitkenvale Q 4814

                          Just Above the Tru Value Hardware Store
     
Course Cost: $245.00
          
Downloadable Brochure: Click Here

 
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