How To Register For A Course.

We have two easy ways to register for any of our courses. The first way is to complete a registration form and return it with payment.  You can download the Registration form by clicking on the link below. Alternately, you can register using our online registration website. Click on the link below to goto that site.
 

Registration Form

Simply download & Complete the Registration Form and Return it with payment.

Online Registration.

Simply click on the link above and follow our online registration process.
Where to Return Your Registration Forms:

Please return all registration forms to:

     Fax: +61 7 4728 5905

or

    Postal Address:

             Course Registration
             One-on-One Learning Centre
             P.O. Box 2297
             Townsville Q 4810

 

 Customer Service Training: Critical Elements of Customer Service

This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time

How You Will Benefit:

  1. Learn the value of good communication

  2. Revisit the rules of good grammar and clear communication Develop an appropriate letter-writing style

  3. Improve sentence construction and paragraph development

  4. Develop effective business letters for tough situations

  5. E-mail etiquette

  6. To apply these skills in real work applications.

Course Outline:

  1. Course Goals/Personal Goals
  2. Why Worry About Customer Service?
  3. Service Beliefs
  4. Who Are the Customers?
  5. Meeting Expectations
  6. Setting Targets and Standards
  7. Setting Goals
  8. Telephone Techniques
  9. Listening Techniques
  10. Techniques for Handling People
  11. Dealing with Difficult People
  12. Steps to Problem-Solving
  13. Resolving Conflict
  14. Team Effort
  15. Stress/Acting Assertively
  16. Evaluations

Included With Your Course:

  1. A Full Days Instruction by Expert Instructors
  2. A One-on-One Professional Business Training Leather Compendium (Value $50)
  3. A Fully Catered Lunch, Morning and Afternoon Tea
  4. An Instructional Manual
  5. The Instructors Highly Sort After Reading List for more information
  6. A One-on-One Professional Business Training Certificate
  7. A 20% Discount Voucher off your next Business Training Course

Course Details:

   Date:       T.B.A

   Cost:       $398 inc GST

   Location: Townsville

 
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