Fax: +61 7 4728 5905

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    Postal Address:

             Course Registration
             One-on-One Learning Centre
             P.O. Box 2297
             Townsville Q 4810

 Customer Service Training: Critical Elements of Customer Service

This two day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time

How You Will Benefit:

1. Learn the value of good communication

2. Revisit the rules of good grammar and clear communication Develop an appropriate letter-writing style

3. Improve sentence construction and paragraph development

4. Develop effective business letters for tough situations

5. E-mail etiquette

6. To apply these skills in real work applications.

Course Outline:

1. Course Goals/Personal Goals
2. Why Worry About Customer Service?
3. Service Beliefs
4. Who Are the Customers?
5. Meeting Expectations
6. Setting Targets and Standards
7. Setting Goals
8. Telephone Techniques
9. Listening Techniques
10. Techniques for Handling People
11. Dealing with Difficult People
12. Steps to Problem-Solving
13. Resolving Conflict
14. Team Effort
15. Stress/Acting Assertively
16. Evaluations

Included With Your Course:

1. Two  Full Days Instruction by Expert Instructors
2. A One-on-One Professional Business Training Leather Compendium (Value $50)
3. A Fully Catered Lunch, Morning and Afternoon Tea
4. An Instructional Manual
5. The Instructors Highly Sort After Reading List for more information
6. A One-on-One Professional Business Training Certificate
7. A 20% Discount Voucher off your next Business Training Course

Course Details:

Course Dates:

Other Similar Courses:

      Sales Training: Overcoming Objections to Nail the Sale
      Sales Training: Prospecting for Leads Like a Pro
      Telemarketing: Using the Telephone as a Sales Tool
      Critical Elements of Customer Service
      Negotiating for Results