What do I do if I need to Cancel My Course .
The One-on-One Learning Centre has very strict policies on Refunding of Courses.
Our refund policy can be found on all of our Registration Forms and on the
Online Registration Site. To download a copy of the current registration form to
view the refund policy simply click on the link -
Click Here
All course cancellations must be submitted in writing either via email to
refund@nqtraining.com or via standard postal mail to
Course Cancellation
One-on-One Learning Centre
P.O. Box 2297
Townsville Q 4810
All Courses Approved for refund will be processed within 10 working days and
you will receive a refund in the same way you purchased the course.
What Do I do if I am sick on the Day
of My Course?
If you are sick on the day of your course it is really important that you
do not attend the course. If you are sick and you attend you will be
sent home so that we do not spread any inflictions like colds or flu.
If you are unable to attend simply call our office on the day of the course
and advise us that you are unable to attend due to sickness. We will then
register your details and contact you after the course to arrange an alternative
date to attend the course.
If you are sick and would like a refund for not attending a Doctors
Certificate will be required.
What do I do if I am
called into Work?
The One-on-One Learning Centre is understanding of the issues with work and
due to the importance of keeping your job, if you are called into work simply
advise us via telephone that this has occurred. Our office will take your
details and we will change your course to an alternate date.
Please not though: We DO NOT refund course fees for
non-attendance due to unforeseen work commitments | 
